Nicole Batres

Nicole Batres is a seasoned healthcare professional with over 12 years of experience in healthcare administration, provider network management, and business development. With a Master’s degree in Sociology from California State University, Dominguez Hills, Nicole has specialized in driving growth strategies, building strong provider relationships, and enhancing operational efficiency across various healthcare settings.

As IPA Growth Manager at Optum, Nicole led the development and execution of regional marketing strategies aimed at growing Medicare and commercial populations. She spearheaded efforts to recruit new PCPs in key geographic areas, driving network expansion and improving patient membership. Nicole's strategic approach, coupled with her ability to collaborate with brokers, payor contracting teams, and regulatory agencies, resulted in substantial growth and retention for the organization.

At HealthCare Partners, a DaVita Medical Group, Nicole served as Provider Relations Manager, where she supported over 90 contracted physicians and specialists. She successfully developed strategies to strengthen provider relationships, ensuring compliance with contractual and regulatory standards. Additionally, she played a pivotal role in Practice Transformation Implementation (PTI) and Lean Six Sigma processes, which improved key performance indicators and enhanced overall service delivery.

Nicole's background in healthcare marketing and provider relations also extends to her leadership roles at DaVita Medical Group, where she helped optimize provider networks and addressed operational challenges by implementing process improvements that drove measurable outcomes.

More recently, Nicole served as Senior Customer Success Manager at Unite Us, where she focused on building long-term customer partnerships, delivering data solutions, and ensuring client satisfaction through strategic guidance.